How It Works | Matt Charette

The Restaurant Diagnostic

Two Weeks From Chaos to a Clear Way Forward.

I come in, separate the symptoms from the real problem, hand you a ranked roadmap, and fix the quick wins myself. Then I step back.

Symptoms vs. the Real Problem

What Hurts Is Rarely What's Wrong.

What you think it is

What it often turns out to be

"We need better marketing."

Guests aren't getting enough value to come back.

"Labor is too high."

How the work is organized, or how your people are led.

"We need more sales."

You're not making enough on the sales you already have.

"It's one business."

The dining room, bar, catering, events and food truck are separate businesses with different economics.

"We'll see at month-end."

By the time the P&L shows up, the money's gone.

What I Look At

Six Places the Real Problem Hides.

01

Cash & Numbers

P&L, prime cost, overhead, cash position, and how fast you know whether you made money.

02

Revenue Segments

Dining room, bar, catering, events, food truck, wholesale: what each one really earns on its own.

03

Structure & People

Who decides what, where everything bottlenecks on you, and how strong your managers really are.

04

Systems & Processes

Ordering, scheduling, prep, opening and closing, and whether shift two looks like shift one.

05

Guest Experience

What guests actually get for their money, and why they do or don't come back.

06

The Owner

Whether you're running on fear or on opportunity, and what that's costing the business.

The Two Weeks

Four Steps to Your Roadmap.

1

Kickoff call · Day 1

You tell me what's keeping you up at night. I tell you exactly what to send: P&Ls, sales by segment, labor reports, schedules.

2

Inside your business · Week 1

I go through the numbers, talk with you and your managers, and watch service. On-site when you're local, remote when you're not.

3

Connect the dots · Week 2

I separate symptoms from causes, find the one constraint that matters most, and test what I find against your real numbers.

4

Your roadmap · End of week 2

A 90-minute walkthrough: what's really wrong, what to fix first, and who owns each fix. Then I step back.

What You Walk Away With

You Bring the Chaos. You Leave With a Plan.

A written findings report. What's really wrong, separated from what just feels wrong.

A ranked fix list. The one thing to tackle first, then what comes next, in order.

A 30-day action plan. Every fix with an owner, a first step and a way to know it's working.

A daily P&L, set up and running. Sales, labor, food cost and overhead, so you know every day whether you made money.

Quick wins already done. Anything I can fix in those two weeks, I fix myself.

Ways to Work Together

Clear Start. Clear Finish. No Retainers.

One-Off Conversation

$250Single session

One problem, one honest conversation. Leave with a clearer head and a next step.

Book a Conversation
Start Here

The Restaurant Diagnostic

Starting at $10,0002 weeks · fixed price

The real problem, a ranked roadmap, a daily P&L and the quick wins done. Includes check-ins at 30 and 90 days.

Book a Call

Fix Sprint

Quoted30 to 60 days

After the diagnostic, I fix one specific problem myself, then hand it off to your team.

Ask About a Sprint

What I don't do: run your restaurant for you or sign you to a monthly retainer with no end date. I come in, find it, fix what's quick, and hand you the rest.

Is This for You?

Good Owners Who Are Ready to Act.

Independent bars, sports bars, BBQ joints, neighborhood and mom-and-pop restaurants. Generally $1M to $5M in sales, fewer than five locations, with the owner still in the building.

This is for you if…

✓ Something's wrong and you can't see what

✓ You want the honest answer, not the comfortable one

✓ You control what you can instead of blaming the market

✓ You'll make the hard calls once you know what they are

This isn't for you if…

✕ You already know it all

✕ You want someone to run the place for you

✕ You're part-time or distracted by other things

✕ You run a fine dining concept

Ready to Find the Way Out?

Every engagement starts with a 20-minute qualifying call. I only work with owners who are ready to solve this now and ready to decide.

Request a Qualifying Call

© 2026 Matthew Charette · Restaurant & Bar Diagnostics · Nashville, TN

Disclaimer: Matthew Charette provides business diagnostic and advisory services based on his experience as a restaurant owner and operator. He is not an accountant, attorney or financial advisor, and nothing here is legal, tax, accounting or investment advice. Results depend on each owner's decisions, effort and circumstances, and no specific outcome is guaranteed. Engagements are offered at Matt's discretion following a qualifying call.

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TAKE THE FIRST NO OBLIGATION STEP. LET ME TOSS YOU A LIFE LINE

IT WILL FEEL GOOD JUST TO HAVE MADE A SMALL EFFORT IN THE RIGHT DIRECTION.